IT Technician Tier 1

Position Overview

In this role as a Tier 1 Technician, you will serve as the initial point of support for our clients, delivering essential technical support and troubleshooting services. Your primary goal is to ensure client satisfaction and the seamless operation of their IT systems by addressing and resolving technical issues efficiently.

Job Type: Full-time

Work Location: In person

Compensation: From $18.00 per hour

Key Responsibilities

• Respond to client inquiries and provide technical support via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Investigate and escalate complex issues to higher-level technicians.
• Document all client interactions and technical solutions in the ticketing system.
• Assist with the setup and configuration of new hardware and software.
• Perform routine maintenance and updates on client systems.
• Provide excellent customer service and maintain a professional office environment.
• Manage Microsoft Environments.
• Maintain backup solutions.

Required Qualifications

• High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+) are a plus.
• Basic understanding of computer hardware, software, and networking principles.
• Strong problem-solving skills and attention to detail.
• Willingness to learn and improve technical knowledge and skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Previous experience in a technical support role is preferred.

Benefits & Perks

• Competitive pay
• 401(k) Plan
• Health and Dental Plans
• PTO & Sick Time
• Compensation: Begins at $18 per hour
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• * In-office/onsite role