Systems Programmer / Lead Technician

Position Overview

Soundscapes is seeking a Control Systems Programmer / Lead Technician in Nashville, TN. The ideal candidate will work on high-end residential and corporate projects installing premium audio, video, network wiring and components. This role requires planning, programming, troubleshooting, wiring, commissioning, and servicing a wide variety of AV systems, while providing technical leadership and clear communication with clients, management, and team members.

Key Responsibilities

• Program, troubleshoot and update software to optimize system performance
• Configure, set up, install and program Elan and Control4 systems
• Analyze and ensure security and integrity of all systems and data
• Provide technical assistance and resolve issues for clients and staff
• Collaborate with internal and support teams to meet client needs
• Develop and implement system recovery protocols
• Report project progress directly to management and maintain clear client communication
• Visit job sites for evaluation and assessment
• Assist with low voltage pre-wire, installation of trim components, televisions, and electronic devices per blueprints
• Plan, assemble, install and terminate AV equipment racks and head-ends with professional cable management
• Install, terminate, test and label various low voltage and AV-specific cables (e.g., CAT5/6, coax, speaker wire)
• Read and interpret blueprints and AV system schematic diagrams
• Perform start-up, debugging and troubleshooting using various test equipment
• Document installations including time and material records, and adhere to budget and schedule
• Follow all mandatory safety requirements and share best practices with team members

Required Qualifications

• 2+ years’ experience as an Elan and/or Control4 Programmer
• 3+ years’ experience as an Audio Video Installer or Low Voltage Installer on residential and/or commercial projects
• Experience working professionally with clients and vendors
• Ability to effectively explain technical concepts to non-technical users
• Outstanding oral and written communication skills
• Proficient in Microsoft Office
• Familiarity with D-Tools is preferred
• Strong time management and problem-solving skills; self-motivated
• Knowledge of NFPA, NEC and OSHA codes and standards
• Professional appearance and interpersonal skills
• High school graduate (minimum) with substantial related experience
• Must be able to pass a criminal background check, possess a valid license, maintain a clean driving record, and pass a drug screening

Benefits & Perks

• Paid Vacation Time
• Paid Holidays
• Health Insurance Reimbursement
• Matching Retirement Plan
• Pay Frequency: Weekly
• Schedule: Monday to Friday

About Soundscapes

Soundscapes is a local provider of AV and IT technology services with over 18 years of experience in delivering premium audio/video entertainment and control solutions in Nashville, TN. Our mission is to create extraordinary, lasting experiences through exceptional service, professionalism, and a strong culture of teamwork.