Sales Program Manager

Position Overview

Future Metals LLC is part of the global industrial organization Marmon Holdings – backed by Berkshire Hathaway. We’re committed to making a positive impact on the world by providing diverse learning and working opportunities and fostering a culture where everyone is empowered to be their best. The Sales Program Manager plays a vital role by visiting customers, seeking new business, and identifying additional sales opportunities. This role involves interactions via phone, email, and in-person communications to ensure best-in-class service for contract customers.

The Sales Program Manager is responsible for handling long-term agreements, order releases, deliveries, generating quotes, submitting orders, obtaining feedback, and serving as the main point of contact for open orders.

Key Responsibilities

• Handle sales inquiries, orders, deliveries, and customer communications throughout the order fulfillment process.
• Forecast product growth, explore new markets, and monitor competitors to inform strategic decisions.
• Automate and improve inventory and forecasting analysis tools in collaboration with the purchasing team.
• Manage and update customer databases or portals as required.
• Promote and market new products or value-added services.
• Price stock inventory items as well as custom cut-to-size parts.
• Accurately enter quote/order information into the computer system.
• Source non-stock (buyout) items to fulfill customer requirements.
• Expedite and track customer orders.
• Maintain positive relationships with established customers.
• Represent Future Metals at customer visits, trade shows, conferences, and on social media to bolster market presence.
• Travel requirements up to 30% travel.
• Communicate with management and team members to facilitate customer satisfaction and drive further sales.

Required Qualifications

• College degree preferred or five (5) years of related sales experience and/or training; or an equivalent combination of education and experience.
• Previous experience in customer service or sales support is required.
• Proficiency in computer skills including MS Word, Excel, and Internet Explorer.