Patient Access Opportunities

Position Overview

The Ohio State University Wexner Medical Center invites you to explore Patient Access Opportunities as a Registration or Scheduling Coordinator. In this role, you will serve as an expert in appointment scheduling—including physician appointment scheduling, OR/admission, full‐service scheduling, pre‐registration and registration, insurance verification, as well as patient liability determination—with the goal of delivering quality patient care and positive first impressions.

Key Responsibilities

• Schedule return and other appointments as assigned, ensuring accurate appointment, demographic, and insurance information is captured to support clinical and financial needs.
• Provide support to physicians and patients by coordinating requests and addressing inquiries by directing them appropriately.
• Communicate regularly with clinical staff, medical secretaries, and other team members to ensure that service demands are met.
• Demonstrate expertise in product, process, or service line areas such as physician appointments, OR/admission, and pre-registration.
• Solve routine and complex customer challenges to maintain seamless patient access.

Required Qualifications

• High School Diploma or GED.
• Minimum six months of experience in customer service or a healthcare environment.
• Ability to work in multiple systems for task management and reporting.
• Strong problem-solving, presentation, and high-level customer service skills.
• Able to coordinate and prioritize multiple tasks in a dynamic environment.

Preferred Qualifications

• PC proficiency combined with excellent interpersonal, verbal, and written communication skills.
• Experience with Windows, Excel, Intranet/Internet navigation, medical terminology, coding, and third-party reimbursement processes.