Customer Service Specialist for Eyewear Store

Position Overview

We are an employment agency seeking a Customer Service Specialist for a reputable Japanese eyewear company based in Arcadia, CA. The company is a well-known eyeglass retailer in Japan offering easy-to-wear, fashionable designs with a friendly staff and a comfortable working environment. This is a Full time position with competitive Salary: $21 - $26 / hour and the opportunity to work with a dynamic team.

Language Requirement: English.

Key Responsibilities

• Ensure customer happiness with stellar customer service while demonstrating a high level of professionalism.
• Address customer needs promptly and friendly, actively understanding their concerns and expectations.
• Handle customer complaints regarding products, services, or sales with honesty and integrity while finding appropriate resolutions.
• Ensure speed, efficiency, and accuracy in creating eyewear products.
• Foster a warm, friendly atmosphere as a supportive and compassionate team member.
• Actively participate in in-store staff meetings to enhance customer service, store operations, and meet sales goals.
• Provide training and support to less experienced team members and lead by example.
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences.
• Build team commitment to high service standards and exceed customer expectations.
• Perform eye exams by operating exam equipment and devices.

Required Qualifications

• High school diploma or equivalent (G.E.D).
• More than 2 years of experience in the optical industry.
• Availability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Strong communication skills (verbal and written) with the ability to build relationships.
• Ability to adjust priorities and manage time effectively in a fast-paced environment.
• Capability to be active on your feet throughout the day, whether on the sales floor or in the stock room.

Preferred Qualifications

• ABO Certification is preferred.

Benefits & Perks

• Health, Dental, and Vision insurance
• Paid time off and paid sick leave
• Free eyewear and friends & family discounts
• Team outings every month
• Commuter benefits