Junior IT & InfoSec Specialist
Job Description
Position Overview
Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies. We gather, organize, and untangle marketing data to deliver instant insights through BI and AI, eliminating complexity while optimizing budgets, enhancing campaign efficiency, and boosting marketing ROI. As a rapidly scaling Series A startup that raised $34 million and partnered with globally recognized brands like ASUS, Docker, Activision, and H&R Block, we foster a fast-paced, agile culture centered on personal and professional growth.
We are seeking a motivated and detail-oriented individual to join our IT & InfoSec team as a Junior Specialist. In this role, you will focus on Corporate SaaS Management & Support, Employee Onboarding and Offboarding, Identity & Access Management (IAM), and User Support to help maintain the security and efficiency of our IT systems and ensure seamless user experiences.
Key Responsibilities
- Corporate SaaS Management & Support:
- Assist in managing and supporting the company’s Software-as-a-Service (SaaS) applications.
- Monitor usage and performance of SaaS platforms to ensure compliance with security policies.
- Collaborate with vendors and service providers to resolve issues and optimize tool performance.
- Maintain an up-to-date inventory of all SaaS applications and ensure proper licensing.
- Employee Onboarding and Offboarding:
- Support onboarding of new employees by setting up accounts, providing system access, and configuring devices.
- Ensure timely and secure offboarding, including account deactivation and recovery of company assets.
- Create and update documentation for onboarding and offboarding processes.
- Identity & Access Management (IAM):
- Assist in managing user accounts and access rights across various systems.
- Participate in regular reviews and audits of access rights to ensure policy compliance.
- Support the implementation and maintenance of Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions.
- User Support:
- Provide first-line technical support for hardware, software, and network-related issues.
- Assist in troubleshooting and resolving IT incidents promptly.
- Contribute to building and maintaining a knowledge base of common issues and solutions.
Required Qualifications
- Current enrollment in or recent completion of a degree in Information Technology, Computer Science, Information Security, or a related field.
- Basic understanding of IT systems, networks, and security principles.
- Familiarity with common operating systems (Windows, macOS, Linux) and SaaS platforms.
- Strong problem-solving abilities and attention to detail.
- Good communication skills, both written and verbal, with a strong command of the English language.
- Ability to work independently as well as collaboratively in a team.
- Willingness to learn and adapt to new technologies and processes.
Preferred Qualifications
- Previous internship or work experience in IT support or security-related roles.
- Experience with helpdesk or ticketing systems.
- Understanding of Identity & Access Management (IAM) concepts.
- Basic scripting or automation knowledge (e.g., PowerShell, Bash).
- Familiarity with IT governance frameworks and compliance standards (e.g., ISO 27001, GDPR).
Benefits & Perks
- Remote-first environment
- 27 days of PTO per year
- US holidays and additional days off
- Extremely fun & open startup environment
- Professional development reimbursement