HR Employee Services Consultant

Position Overview

Join Us in Empowering Learners! At Cengage Group our mission is to inspire students worldwide to embrace the power and joy of learning. As an HR Employee Services Consultant within our HR Services Center of Excellence, you will work closely with leaders, managers, and employees to deliver high-quality guidance on HR policies and practices, driving innovative solutions that enhance the overall talent experience.

Key Responsibilities

• Act as a trusted advisor and subject matter expert for leaders and employees, offering support and coaching while minimizing business risks.
• Partner with Talent Strategy Partners to gain insights into talent strategies and ensure successful execution.
• Drive implementation for organizational projects such as role leveling and change management.
• Build a performance-based culture by engaging with managers and coaching them on high performance.
• Provide guidance on sensitive employee matters, including performance management and terminations.
• Lead investigations into employee relations issues in collaboration with legal to ensure compliance with laws and regulations.
• Manage ad hoc support and lead critical talent agenda projects.
• Liaise with other HR Centers of Excellence to efficiently address employee and manager needs.
• Contribute feedback to improve HR programs based on employee experiences.
• Advise leaders on total compensation and equity issues alongside the Total Rewards team.
• Ensure the seamless delivery of the employee experience with a focus on service excellence.
• Develop strong partnerships to enhance the overall employee experience and drive necessary changes.
• Contribute to the global HR community to enhance the strategic value of our human resource function.

Required Qualifications

• Bachelor's degree in Human Resources or a related field, or equivalent experience.
• 3-5 years of experience in HR, particularly in Employee Relations or HR Generalist roles.
• Exceptional communication skills with the ability to persuasively present ideas and data.
• Strong coaching, conflict resolution, and facilitation skills for managing difficult conversations.
• Excellent organizational, planning, and project management skills.
• Collaborative, innovative, and customer-focused mindset with an ability to engage with employees at all levels.
• Willingness to travel occasionally as required.

Preferred Qualifications

• Experience with Workday is a plus.
• SHRM-CP/SCP or PHR/SPHR certifications are advantageous.

Benefits & Perks

• Compensation: Comprehensive Total Rewards package with a salary range of $67,000.00 - $87,100.00 USD, based on qualifications, experience, and geographic location.
• Inclusive work culture that values diversity and supports employee growth.
• Opportunities to collaborate with a global HR community and drive innovative talent solutions.
• Important Notice: Beware of recruitment scams. Cengage conducts interviews via live or video calls before extending any job offers and will only communicate from an official @cengage.com email address.