Debt Collector

Position Overview

Location: Saint Petersburg - Hybrid Role. Schedule: No evenings or weekends.
D & A Services is an experienced debt collection agency established in 2010 and committed to delivering excellent service to its clients and customers. We are seeking a highly motivated and results-driven individual to join our team as a Debt Collector. In this role, you will manage and collect outstanding debts while maintaining professional relationships with debtors and ensuring adherence to relevant regulations such as the FDCPA.
This position offers compensation with a base pay between $17.00 and $23.00 per hour and includes an attractive benefits package along with an uncapped bonus structure that rewards top performers.

Key Responsibilities

• Manage and collect outstanding debts through proactive phone calls.
• Initiate contact with debtors to discuss outstanding balances, negotiate payment plans, and offer alternative repayment solutions.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other applicable regulations.
• Maintain accurate records of communications, payment arrangements, and settlements.
• Conduct research on debtors’ financial situations and credit histories to develop effective collection strategies.
• Handle debtor inquiries and resolve disputes in a timely and professional manner.
• Prepare regular reports on debt collection activities, including outstanding balances and collection performance.
• Review and enhance existing collection processes to improve efficiency and effectiveness.
• Collaborate with management to resolve complex collection cases.
• Provide exceptional customer service by addressing debtor concerns with professionalism and empathy.

Required Qualifications

• Education: High school diploma or equivalent.
• Experience: Proven experience as a Debt Collector in a third-party environment with a track record of meeting collection targets.
• Knowledge: Solid understanding of debt collection laws and best practices, including the FDCPA.
• Communication: Excellent verbal and written communication skills with effective negotiation abilities.
• Organization: Strong organizational and time management skills to efficiently handle multiple accounts.
• Analytical Skills: Ability to analyze financial information and develop appropriate collection strategies.
• Relationship Building: Proven ability to build and maintain professional relationships with debtors.
• Computer Skills: Proficiency in debt collection software, MS Office, and CRM tools.
• Ethical Conduct: High level of integrity and discretion in all collection activities.
• Resilience: Strong problem-solving skills and composure in challenging situations.

Benefits & Perks

• 401(k) plan
• BC/BS medical, dental, and vision coverage
• CASUAL DRESS CODE
• Uncapped bonus structure that rewards top producers with large bonus checks