Client Service Healthcare Research Manager

Position Overview

Our team is the institutional healthcare team serving institutional firms involved in healthcare research and investments. You’ll join a dynamic team of 20 professionals including managers, project managers, research managers, and research associates. In this role as a Research Manager—positioned between a research associate and a project manager—you will gain hands‐on exposure to custom recruiting, outreach to advisors, full project facilitation from start to finish, and direct client communication.

This hybrid position (3 days in office) is based in our NYC office. Additionally, you'll be part of an organization that values diverse expertise and innovative thinking. At Guidepoint, we empower decision-making by delivering on-demand intelligence from a network of nearly 1.75 million experts.

Key Responsibilities

• Getting exposure to custom recruiting and lead outreach.
• Contacting Guidepoint advisors via phone and email to gauge project interest and gather availability for a call with the client.
• Shadowing project managers to fully understand their day-to-day operations and project workflow.
• Executing client requests from start to finish – from project initiation, advisor outreach, profile presentation, scheduling calls to collecting feedback.
• Collaborating cross-functionally with team members as well as business development and client growth teams.

Required Qualifications

• Bachelor’s degree from an accredited college/university with a preference for Health Policy or Life Sciences, as applicable.
• 1+ years of professional experience.
• Experience with client services is a plus.
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently as well as collaboratively in a team environment with minimal supervision.
• Strong focus on quality, attention to detail, and addressing client needs.

Benefits & Perks

• Compensation: $72,000—$78,000 USD (eligible for commission)
• 15 PTO days, 10 legal holidays, and sick days.
• Comprehensive medical, dental, and vision plans.
• Matching up to 10% of employee contribution for 401(k), life insurance, paid time-off, and parental leave plans.
• Commuter benefits and a corporate gym rate.
• Development opportunities through the LinkedIn Learning platform.
• Free snacks and beverages in the office.
• Friday happy hour, “Summer Fridays”, and a year-round corporate athletic league.
• A casual work environment with team building and other social events.