EAP Worklife Customer Support Associate

Position Overview

Welcome to CVS Health! We are seeking a highly motivated and customer-focused individual
to join our team as an EAP Worklife Customer Support Associate. In this role, you will assist our
EAP Worklife customers with a variety of inquiries and concerns, ensuring their satisfaction and
promoting the well-being of our employees. If you are passionate about helping others and thrive
in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Greet and welcome EAP Worklife customers in a friendly and professional manner.
• Respond to customer inquiries and concerns promptly and accurately.
• Maintain a thorough understanding of CVS Health's products and services, including the EAP Worklife program.
• Provide excellent customer service and ensure customer satisfaction.
• Identify and resolve customer issues in a timely manner.
• Communicate effectively with customers through phone, email, and chat.
• Collaborate with team members to ensure efficient and effective service.
• Stay updated on industry trends and changes related to EAP Worklife services.
• Document and maintain accurate records of customer interactions.
• Promote the well-being of CVS Health's employees by providing support and resources through the EAP Worklife program.
• Adhere to company standards and guidelines for customer service and confidentiality.
• Continuously seek opportunities to improve customer service processes and procedures.
• Participate in training and development programs to enhance knowledge and skills.
• Follow all company policies and procedures related to customer service and ethical business conduct.
• Maintain a positive and professional attitude while representing CVS Health.

CVS Health is an Equal Opportunity Employer.We celebrate diversity and are committed to creating
an inclusive environment for all employees.