Multi Unit Restaurant Manager

Position Overview

Multi Unit Restaurant Manager generally reports to a Franchisee, District Manager, or Director of Operations. A Multi-Unit Leader (MUL) provides leadership, coaching, and direction to approximately 5–8 restaurants, supporting Restaurant Managers to ensure excellent operations, maximize sales and profitability, deliver great guest service, and adhere to all applicable Brand standards.

Key Responsibilities

• Perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in the portfolio meet Brand operational and food safety standards
• Analyze restaurant sales and drive improvement in operations, execution, sales, and profitability
• Monitor local marketing trends and competitor activity
• Establish sales and service goals with franchise owners and restaurant managers
• Provide excellent guest service and resolve issues promptly
• Lead team meetings and deliver training on marketing windows, LTOs, and Brand initiatives
• Ensure proper execution of new products and processes during marketing windows
• Develop business and action plans for the restaurant portfolio
• Drive a clear vision and communicate effectively with the team
• Engage with the Dunkin' Brands Field Operations team as appropriate
• Recruit, hire, onboard, and develop restaurant managers
• Plan, monitor, appraise, and review restaurant employee performance
• Coordinate the Restaurant Management team to support restaurant performance and execution
• Coach Restaurant Managers to drive sales, improve profitability, and enhance guest satisfaction

Required Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Minimum of 3 years’ experience in a multi-unit, retail, restaurant, or hospitality setting

Preferred Qualifications

• College degree

Benefits & Perks

• Bonus
• Car Allowance
• Phone Allowance
• Additional Perks: Healthcare, Vision, Dental, etc.