Customer Service and Sales Representative

Warning: All applicants will receive an online assessment immediately after applying. Your application will NOT be considered without completing the assessment

About TP

Jennifer Hickman Insurance Agency is an award-winning insurance agency committed to providing exceptional service and smart insurance solutions to our clients. With a strong focus on customer satisfaction and integrity, weve built a reputation for excellence in the insurance industry.

Your Responsibilities

• Service and maintain existing client policies, including policy changes, renewals, and billing support
• Review renewals with clients and identify opportunities to improve coverage or pricing
• Prepare insurance quotes, present options, and close sales when appropriate
• Process endorsements, Evidence of Insurance (EOI) requests, and other policy documentation
• Provide friendly, professional service to all clients (in-person, phone, and email)
• Accept and process premium payments accurately
• Respond to client inquiries, cancellation requests, and service needs within required timeframes
• Follow up with clients to ensure satisfaction and support retention efforts
• Maintain accurate documentation and follow agency workflows

Requirements

• Active Texas Property & Casualty license (required)
• Prior insurance experience preferred (service and/or sales)
• Positive, professional attitude with a strong customer-service mindset
• Self-starter with a sense of urgency and ability to manage priorities
• Strong multitasking, follow-through, and follow-up skills
• Excellent written and verbal communication skills
• Solid problem-solving and decision-making abilities
• Comfortable working in a fast-paced, high-volume environment
• Proficient with computers and agency management systems
• Must be able to pass a background check

Skills:

• Background Investigation
• Billing
• Communication Skills
• Computer Skills
• Customer Relations
• Customer Retention/Renewal
• Customer Satisfaction
• Customer Support/Service
• Dental Insurance
• Develop and Maintain Customers
• Documentation
• Follow Through
• Health Insurance
• Insurance
• Multitasking
• Needs Assessment
• Presentation/Verbal Skills
• Pricing
• Problem Solving Skills
• Professional Services
• Retirement Plan
• Sales
• Sales Closing Skills
• Systems Administration/Management
• Vision Plan
• Writing Skills

Contact

Jennifer Hickman-Farmers Insurance Agency