Customer Service Professional

Position Overview

A locally owned, domestic, and international freight forwarding is seeking a candidate for the Customer Service department.

Key Responsibilities

• Excellent phone etiquette
• Work in a fast-paced environment
• Handle between 50-100 phone calls per day as a Customer Service Representative
• Successfully receive and manage hundreds of emails in a given day
• Proactive communication to customers and internal operations team through the entirety of the shipment
• Provide exceptional customer service to clients and sales via phone and email
• Perform data entry tasks accurately and efficiently
• Select the best routing option to ensure delivery requirements are met
• Track and trace shipments
• Handle and complete turnover from third shift operations team
• Handle any problems that arise during transit to ensure customer satisfaction (e.g., delays, mechanical issues)
• Maintain accurate records and notes
• Communicate directly with drivers
• Collaborate cross-departmentally
• Create reports
• Multitask by handling several shipments for a variety of accounts simultaneously without sacrificing service
• Backup other Customer Service / Project team members

Required Qualifications

• Strong analytical skills to assess customer needs and provide appropriate solutions
• 1–2 years of relevant work experience preferred; SAP experience is a plus
• Microsoft Office knowledge required, specifically Outlook and Excel
• Email management experience

Benefits & Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid Time Off
• Flexible schedule
• Referral program
• Bonus pay