IT System Administrator II

Support

Serve as the Tier IV Support Escalation point, resolving the most critical and complex technical issues escalated from the IT support team. Provide support for upgrades of core business line applications, ensuring minimal disruption to Bank operations. Provide high-level technical guidance and mentorship to junior system administrators and technical support staff.

Operational

Administer the Microsoft 365 environment, including the management of cloud-based services, security configurations, and user identities to ensure peak performance and compliance with security standards. Perform advanced Server Administration to ensure the security, reliability, and peak performance of the Bank’s server environment. Manage enterprise Domain Management functions, including complex Active Directory structures and Group Policy Objects. Lead Microsoft Patch Management efforts for the organization, ensuring all servers and endpoints are secured against known vulnerabilities. Serve as the administrator for SharePoint, managing site architecture, permissions, and internal communication workflows. Provide Network Support for core infrastructure, including troubleshooting connectivity and supporting firewall and switch configurations. Administer the Duo security platform, managing multi-factor authentication policies and endpoint health. Oversee Laptop and Endpoint Standardization, defining the hardware and software baselines for the corporate computing environment. Assist with the engineering and management of Microsoft Architecture and VMWare environments to support scalable and resilient infrastructure. Manage ongoing Citrix Operations to deliver reliable virtualized desktops and applications to Team Members. Create and maintain comprehensive technical documentation, architecture diagrams, and administrative procedures.

Skills and Competencies

• Expert knowledge of Windows Server environments, Active Directory, and Group Policy.
• Strong technical proficiency in Microsoft 365 administration and SharePoint management.
• In-depth understanding of virtualization technologies (VMWare, Citrix) and network infrastructure.
• Advanced troubleshooting and problem-solving skills with a focus on root cause analysis.
• Ability to manage complex, high-priority infrastructure projects with minimal supervision.
• Excellent communication skills for documenting technical configurations and explaining solutions to stakeholders.

Education and Experience

Degree: Bachelor’s degree in a computer-related field or relevant industry certifications (e.g., MCSE, VCP, CCNP); or 8–12 years of progressive experience in system administration and infrastructure engineering; or an equivalent combination of education and experience.

Compliance

Comply with all applicable regulations and Bank policies regarding employment and employment law. Participate in annual compliance and other job-related training. Comply with Bank’s internal privacy and ethics standards.

Working Conditions

Traditional office environment with the ability to work remotely on a hybrid basis. Office maintains five day a week operations (Monday – Friday), 8:00am – 5:00pm. Must be available for on-call shifts on evenings and weekends as necessary.

Physical Demands

Lifting/carrying up to 85 lbs. Manual dexterity for computer work. Speaking, hearing, and vision are required to perform essential functions. Ability to drive, with a valid driver’s license, to meet with customers or visit branch locations.

Penn Community Bank

Penn community Bank is an equal opportunity employer. Thank you for your interest in joining the Penn Community Bank Team! Penn Community Bank holds $3 billion in assets, employs more than 300 people, and offers banking and lending services at financial centers throughout southeastern Pennsylvania. As an independent, mutual financial institution, Penn Community Bank is not publicly traded and operates with its long-term mission in mind: to help businesses grow and prosper, to provide financial resources to individuals and families throughout their lifetimes, to strengthen the local economy, and to partner with local organizations to act as a catalyst for positive growth in every market it serves.