Customer Account Executive
Job Description
Position Overview
Welcome to Archipelago – a pioneer in transforming commercial property and casualty insurance through the power of AI. Founded in 2018, we serve many of the world’s largest commercial P&C brokers by equipping them with a comprehensive AI Agent, Hub, and Platform that enables smarter, faster, and more efficient business decisions. Join our team and help empower brokers to navigate complex risks, optimize data, and drive meaningful growth.
In the role of Customer Account Executive, you will be responsible for expanding our customer base by building new partnerships, managing pipeline, and closing deals with key insurance brokers. This is a dynamic, collaborative role that balances customer orientation with a results-driven sales approach.
Location: New York, NY or San Francisco, CA metro areas only.
Salary: Base salary $110,000 - $150,000 plus incentive compensation.
Key Responsibilities
- Meet and exceed sales goals (quotas) through strategic prospecting, qualifying, managing, and closing new opportunities within top insurance brokers.
- Run expert discovery, tailor product demos, and drive structured pilots with clear success criteria and timelines.
- Prepare Customer Order Forms and manage the contracting process in collaboration with Finance, Legal, and Security teams.
- Collaborate with Marketing/BDR on targeted campaigns, and work closely with Product and Customer Success to convert pilot feedback into successful expansions.
- Maintain complete, accurate CRM records and report on KPIs while continuously refining the sales process.
Required Qualifications
- Experience Required: 2-5+ years of enterprise software sales experience with a proven track record selling SaaS solutions into the insurance sector.
- Strong collaboration skills and a team-first mindset, comfortable working in a pod team structure.
- A proactive, self-directed attitude with a strong work ethic and an ability to go the extra mile.
- Flexibility to travel domestically as needed.
- Location: Preferred candidates located in New York.
Preferred Qualifications
- Experience in the Property Insurance Industry.
Benefits & Perks
- Company Equity Program
- Medical, dental, vision and life insurance
- Flexible Time Off
- Mental Health programs