<section style="margin:0; padding:0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Position Overview</h2>
  <p style="font-family:system-ui,-apple-system,sans-serif; line-height:1.6; margin:0 0 10px 0; color:#333;">
    The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our <strong>Medicare</strong> and <strong>Medicaid</strong> managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.
  </p>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Key Responsibilities</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Manage high volume incoming calls, and emails</li>
    <li style="margin:8px 0;">Problem solve and research solutions for the caller</li>
    <li style="margin:8px 0;">Log all calls into computer with details of the call</li>
    <li style="margin:8px 0;">Work within multiple systems with dual screen monitors</li>
    <li style="margin:8px 0;">Maintain a professional dialogue while handling difficult situations with callers</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Required Qualifications</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">High School Diploma or equivalent</li>
    <li style="margin:8px 0;">3-4 years of experience in customer service in a healthcare environment</li>
  </ul>
</section>

<section style="background:#f8f9fa; padding:20px; border-radius:8px; margin:20px 0;">
  <h2 style="color:#34495e; font-size:1.2em; margin:20px 0 10px 0;">Preferred Qualifications</h2>
  <ul style="padding-left:20px; margin:10px 0;">
    <li style="margin:8px 0;">Prior experience in one or more of the following: Medicare, Medicaid, health insurance, geriatric population and/or utilization/care management process</li>
    <li style="margin:8px 0;">Bilingual (Russian, Spanish, and Chinese) a plus</li>
  </ul>
</section>

Provider Services Representative

Job Description

Position Overview

Key Responsibilities

Required Qualifications

Preferred Qualifications

Required Skills