Level 1 Service Desk Technician

Job Description

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the CompucomStaffing team. Our client is currently seeking a qualified Level 1 Service Desk Technician for a remote position. This will be a 3 month contract opportunity, from April to July. This Technician will work the hours of 10:00 AM - 6:30 PM, Monday to Friday. (EST HOURS)

Duties and Responsibilities:

• Provide support services to employees and clients with technical problems and information technology issues involving desktop, laptop, network services from local personnel or from employees using network remote access, and software
• Coordinate, diagnose, and troubleshoot incoming employee calls
• Provide timely resolution of problems or escalation on behalf of client to appropriate technical personnel
• Provide case status updates to management and end-users
• Support and maintain effective relationships with users
• Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support
• Responsible for advising and assisting users in solving problems related to hardware, software, networks and peripherals using available technology
• Must have excellent verbal and written communication skills

Compensation:

$28.00 - $29.25 per hour

Benefits:

We offer a comprehensive benefit package that you can elect into including but not limited to:

• Health Insurance (Medical, Vision, Dental)
• 401k
• Basic Life / AD&D
• Supplemental Insurances Plans
• Paid Time Off Plan
• Paid Holiday
• Paid Sick Leave plan
• FSA / HSA Pre-Tax Benefits
• Employee Discounts

Employment Information:

W2 only: no Corp to Corp. We are unable to sponsor H1B visas at this time.

Equal Employment Opportunity: CompucomStaffing ™ Supports Equal Employment Opportunity

CompucomStaffing ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.