Entry-Level Marketing Position

Position Overview

The Associate Service Specialist plays a critical role in an emerging area of our business, contributing directly to revolutionizing the pharmaceutical industry’s approach to physician engagement. In our rapidly growing, meritocratic organization, you will engage as the primary contact for healthcare professionals, traveling within an assigned territory – centered in Boston, MA – to provide pharmaceutical resources and support. You will be part of an intensive two-step training process starting with virtual sessions from October 1st to 3rd, followed by an in-person training in Philadelphia from October 5th to 10th (travel expenses provided). This role combines a service-oriented sales model with ethical relationship-building and requires a proactive, independent work style.

Key Responsibilities

• Understand customer business objectives while serving as the primary contact within HCP Concierge.
• Operate ethically and adhere to company policies and processes at all times.
• Demonstrate mastery of product and company information through ongoing training and certification.
• Manage an assigned territory, calling on a range of healthcare professionals in targeted physician offices.
• Distribute and manage resources in accordance with management guidelines.
• Develop and maintain in-depth knowledge of the market and customer base.
• Treat the territory as a business by achieving call plans and ensuring high customer satisfaction.
• Establish and manage high-quality customer relationships.
• Execute customer call plans and diligently follow up on customer requests.
• Comply with all company reporting requirements.
• Adhere to company and industry guidelines and regulations.

Required Qualifications

• Associate’s or Bachelor’s degree from an accredited institution is preferred.
• Strong interpersonal skills with excellent verbal communication.
• Exceptional attention to detail accompanied by outstanding organizational skills.
• Ability to work independently to achieve results.
• A strong work ethic and a professional, proactive demeanor.
• Must reside locally within the assigned territory.
• Valid driver’s license with a safe driving record is required.
• Proficiency in using technology for business purposes.
• Core competencies include: Action Oriented, Problem Solving, Priority Setting, Intellectual Horsepower, Drive For Results, and Dealing With Ambiguity.

Benefits & Perks

• Base Salary: $47,000 per year
• Company Car Program: Choice between a company vehicle (fuel, maintenance, and insurance provided with limited personal use) or driving your own vehicle with a $500 monthly car allowance plus $0.25 per business mile reimbursement (vehicle insurance and maintenance are your responsibility).
• Bonus: Up to 10% of salary annually
• Salary Escalation Guarantee
• Benefits: Health, Vision, Dental insurance, with additional options including 401(k) and 401(k) matching, paid time off, and parental leave
• Opportunities for career growth and advancement in a merit-based, entrepreneurial environment.
• HCP Concierge is an equal opportunity employer.