POS Support Technician (Korean Bilingual)

Company Overview

Bluu Inc., founded in 2007, is a end-to-end POS hardware service provider for merchants nationwide.

Bluu Inc. is a leader in developing innovative POS software. Currently, Bluu Inc. hardware is installed in more than 10,000 locations, and has been the product of choice by many international franchise retailers.

Job Location

Location: Hackensack, NJ

Job Type: Full Time

Job Description

• Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible
• Prepare/stage POS hardware and software for deployment
• Maintain POS department equipment and tools
• Perform hardware repairs as required, both in-house and in the field
• Test, evaluate, and document all software/hardware issues
• Provide training to associates, merchants, and resellers
• Install and configure software, hardware, cables/wiring, and networks
• Monitor system performance and troubleshooting issues
• Provide documentation as required

Qualifications and Skills

• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Bi-lingual in English & Korean preferred
• POS/PC support related experience preferred
• Able to work off-site occasionally
• CompTIA A+ Certification a big plus
• Business travel may be required
• Able to lift up to 50 lbs.

Benefits

• Medical, Dental, and Vision Insurance, 401K,
• Life Insurance
• Paid Sick and Vacation Time
• Gym Support
• Lunch Support
• Employee Assistance Program
• Employee Referral Program

Compensation

Pay rate: $20/hr - $29/hr DOE