Tennessee Residents Only - Healthcare Customer Service Representative

Position Overview

Teleperformance is a global, digital business services company delivering advanced, digitally powered solutions to the world’s best brands. With more than 500,000 passionate professionals speaking over 300 languages, our local presence and global scale empower us to support communities, clients, and the environment. In this role as a Healthcare Customer Service Representative, you will be the eyes and ears for our team – fielding customer inquiries via phone, email, chat, or social media while ensuring issues are resolved efficiently. This position is remote and based in Tennessee (candidates must reside within the state). Compensation: $14.75 per hour. Job Type: Full-time. Expected Hours: 40 per week. Location: Tennessee (Required). Work Location: Remote.

Key Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve inquiries.
• Calmly attempt to resolve and de-escalate issues as they arise.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and process payments as needed.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues and opportunities for service improvement.
• Upsell services when required.

Required Qualifications

• Ability to work remotely in a virtual team environment.
• At least 6 months of customer service experience preferred.
• Must be over 18 years of age.
• Ability to type at least 25 words per minute.
• High School Graduate or GED.
• Comfortable using desktop computer systems and navigating Windows operating systems.
• Proven oral and written communication skills.
• Strong logical problem-solving and organizational abilities.
• Work from Home Requirements:
  • Minimum subscribed Download rate of at least 25.0 MBPS.
  • Minimum subscribed Upload rate of at least 10.0 MBPS.
  • ISP must have no packet loss and a Ping under 30MS.
  • Proof of internet speed is required.
  • A clean and quiet workspace.

Benefits & Perks

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401(k) and more)
• Paid Time Off
• Employee wellness and engagement programs
• Dental, Health, and Vision insurance