Sr. IT Helpdesk and Facilities Technician

Position Overview

At XiFin, we harness technology and AI to transform healthcare by simplifying its financial and operational challenges. As a Sr. IT Helpdesk Technician & Facilities, you will serve as the primary onsite IT support resource while overseeing daily office facilities. This hybrid role—located in San Diego, CA or Westlake, CA—demands a user-centric mindset, technical expertise with tools like Microsoft 365 and Intune, and a proactive approach to facility operations. Join us and help build a healthier, more efficient healthcare system.

Key Responsibilities

• IT Management & Support: Provide onsite helpdesk support, troubleshoot hardware, software, networking, and endpoint issues, administer Microsoft 365, Microsoft Entra, and Intune, and ensure IT asset tracking and licensing compliance.
• Facilities Oversight: Manage day-to-day office operations including HVAC, electrical, security systems, coordinate office moves and workstation setups, and maintain vendor relationships while upholding safety and compliance standards.
• Mentoring & Documentation: Mentor junior IT staff, document IT processes and facility protocols, and participate in on-call support for escalations and incidents.

Required Qualifications

• Bachelor’s degree in IT or a related field (preferred) with relevant work experience.
• A+ or Microsoft certification is required; additional certifications are a plus.
• Minimum 5+ years in IT support with at least 2 years handling facilities coordination/management.
• Proven expertise with Microsoft 365, Entra ID, Intune, strong technical troubleshooting, and excellent communication skills.

Preferred Qualifications

• Facilities Management experience and a Facilities Management Professional (FMP) certification.
• Additional industry certifications such as CompTIA Network+ or ITIL.
• Project management experience with office buildouts, relocations, and infrastructure upgrades.

Benefits & Perks

• Comprehensive Health Benefits: Medical, dental, vision, and telehealth coverage.
• 401(k) with Company Match: Including personalized financial coaching and a Health Savings Account (HSA) with company contributions.
• Wellness & Growth: Wellness incentives, tuition assistance, flexible time off, and company-paid holidays.
• Community Culture: Social events and opportunities to build community at our locations.
• Compensation: Expected hourly salary range of $27.51 to $34.62, based on experience, skills, and location.