IT Technician - Desktop Support

Position Overview

DLA Piper is bold, exceptional, collaborative, and supportive. Our people are the backbone, heart, and soul of our firm. As an IT Technician – Desktop Support, you will provide desk‐side computer support—including hardware and software assistance—to end users from our New York office. This role is pivotal in ensuring smooth technology operations and enhancing overall workplace productivity.

Key Responsibilities

• Install standard software on firm computers and image systems from the network imaging server.
• Provide technology support and service to employees and clients, including troubleshooting network, hardware, and printer issues.
• Setup, install, and configure desktops, laptops, Wyse terminals, printers, and mobile devices (firm & personally owned).
• Manage firm-wide rollouts and upgrades, including scheduling equipment collection and replacement.
• Monitor ticket queues, document problem resolutions, and ensure effective knowledge transfer.
• Provide after-hours and on-call support, including travel for late or weekend work, and serve as essential personnel during emergencies.
• Assist with meeting setups including video conferences, projectors, loaner equipment, and network connections.
• Support onboarding and offboarding processes, including training on hardware, software, VPN, and remote access procedures.

Required Qualifications

• Experience with MS Windows, Office, device configuration, troubleshooting hardware/software issues, OS configuration, and network printing.
• Strong verbal and written communication skills paired with solid organizational abilities.
• Self-motivated and detail-oriented with the capability to work quickly and accurately in a fast-paced environment.
• Minimum of 2 years’ experience in end-user support and technical troubleshooting, along with a High School Diploma or GED and a CompTIA A+ or equivalent certificate.

Benefits & Perks

• Compensation: $35.00 - $45.00 per hour (dependent on geographic market location), with applicable overtime pay.
• Comprehensive benefits, including medical, dental, and vision insurance, and a 401(k) plan.
• Opportunity for a hybrid work arrangement (remote and on-site).
• Supportive work environment with a focus on professional growth and clear career progression.