Client Service Representative

Position Overview

We are seeking an experienced Veterinary Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

If you are a current associate, please apply through our internal career site via Workday. This position description outlines the general nature and level of work performed and is not an exhaustive list of responsibilities. We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For the complete EEO statement, please visit our career page at vcacareers.com.

Key Responsibilities

• Handle customer service functions: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and to reach prospective clients.
• Present and explain fees, including processing payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions regarding products and services by educating clients on general animal husbandry and non-medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
• Manage medical records, charts, reports, and correspondence.
• Maintain the hospital facility—including removal of animal waste—to ensure a neat and clean environment both inside and outside.

Benefits & Perks

• Competitive Compensation
• Comprehensive Benefits: medical, dental, vision, and paid vacation/sick days
• 401(k)
• Generous Employee Pet Discounts and more