Professional Services Engineer

Position Overview

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations globally. OPSWAT is seeking a Professional Services Engineer based in the US to provide local implementation and integration services to customers in the Americas. In this role, you will manage projects, offer guidance on best practices, conduct knowledge transfer and training, and introduce customers to additional OPSWAT solutions.

Key Responsibilities

• Implementing, integrating, and customizing OPSWAT solutions for customers.
• Defining best practice solutions for customers based on their business requirements and goals.
• Managing customer projects within scope and budget while properly setting customer expectations.
• Defining and conducting integration tests to validate implementations.
• Providing knowledge transfer and training to customers.
• Collaborating with Support, R&D, Product Management, and other departments to enhance customer experience.
• Engaging in special projects and activities.

Required Qualifications

• Bachelor's degree in a technical discipline or equivalent experience.
• Experience in providing professional services for technical software products.
• Experience in project management, including project scoping, planning, execution, and signoff.
• Strong knowledge of Windows OS and services.
• Understanding of networking concepts.
• Knowledge of Linux, with an interest in expanding that knowledge.
• Strong verbal, written, and presentation skills.
• Willingness to travel as necessary to assigned accounts and company meetings.

Preferred Qualifications

• Experience working with internationally distributed teams.
• Experience creating and executing integration and user acceptance tests on enterprise software.
• Scripting and programming skills.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skills.