Logistics Analyst III

Position Overview

HCI | integrated solutions is seeking a Logistics Analyst III at NAS Jacksonville. In this role, you will provide in-person customer service in a retail setting and support operations through detailed transaction processing, administrative support, and order management to ensure accuracy and compliance with federal standards.

Key Responsibilities

• Provide face-to-face customer service in a retail environment, reviewing and processing sale transactions, inputting receipts, scanning, adjustments, and entering correct 4PL part numbers into the GSA’s Point of Sale (POS) system.
• Process order tickets, maintain tidy checkout areas, and assist customers in loading purchases upon request.
• Perform cashier-like duties including validating price, product, quantity, and sales transactions to match customer requirements.
• Enter accurate Activity Address Codes (AAC), Department of Defense Activity Address Codes (DoDAAC), credit card information, answer phones, run computer reports, and perform related tasks.
• Assist customers locating products and resolving issues, attending store meetings with customers and GSA personnel.
• Provide general administrative support such as sorting/distributing faxes, mail, and other correspondence.
• Communicate order status to customers via phone or email, and maintain both soft (PDF, Word, or Excel) and hard copy files of customer orders.
• Generate print runs of customer orders, match shipping labels, and organize tickets according to shipment mode, priority, required delivery times, and dates.
• Collaborate with the GSA Store Manager to resolve discrepancies, maintain documentation per federal standards, and coordinate disposals or adjustments.
• Update files and binders with data reports, MSDS, instructions, process changes, procedures, and policy updates.
• Review and process customer orders for completeness and accuracy, update Excel logs, and notify customers of pickup dates or deliveries.
• Prepare spreadsheets, audit accounts, track receipts, and ensure proper documentation of transactions including review of credit card authorizations and funds obligation.
• Ensure adequate staffing at checkout counters during business hours and stay current with all POS system changes as provided by GSA.
• Research discrepancies in customer, inventory, and financial records, correct issues on the day of notification, and file documentation in compliance with established Standard Operating Procedures and Desk Guides.

Required Qualifications

• Minimum of 5 years’ experience supporting logistics and/or government retail operations.
• Proficiency with Microsoft Office Word and Excel.
• Strong communication and organizational skills.
• Ability to work independently with minimal direct supervision.
• BA/BS degree in any discipline.
• HS diploma with an additional three (3) years of experience in lieu of a degree.