Tier 3 Senior Systems Engineer

Position Overview

Tier 3 Senior Systems Engineer – 100% remote (occasional office visits in NY may be required). Applicants must be eligible to work in the United States and currently reside in NY or NJ. At Magna5, you’ll be part of a dynamic team delivering advanced IT solutions with a focus on cybersecurity, cloud, and infrastructure management.

Key Responsibilities

• Respond to customer support requests via phone, email, chat, or customer portal.
• Handle advanced and escalated incidents from Tier 1/2 teams, managing complex server, network, and cloud issues through to resolution.
• Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms.
• Interact with clients using professionalism and prompt communication.
• Jointly solve problems through collaboration with team members.
• Provide quality customer service in all forms of communication.
• Collaborate with other technicians on escalated customer support requests.
• Develop advanced troubleshooting procedures and best practice documentation, contributing to team process improvements.
• Perform root-cause analysis for high-impact incidents and design long-term remediation strategies to enhance stability and security.
• Troubleshoot advanced problems with a high-level overview of client environments.
• Engage in continued certification training to enhance your skillset.
• Contribute to infrastructure projects including migrations, deployments, and environment redesigns.

Required Qualifications

• Minimum of 3 years' experience administering/supporting systems engineering technologies.
• Experience with virtualization technologies including VMware and Hyper-V.
• Knowledge of Storage and RAID concepts.
• Hands-on experience with Active Directory (Group Policy, Sites & Services, DNS, DFS, Certificate Chains).
• Proficiency with Windows Server and Linux distributions (Ubuntu, CentOS, Red Hat).
• Experience with Microsoft Exchange, Office 365, Hybrid Solutions and Migration, and SPAM Filters.
• Familiarity with hosted and cloud solutions including Azure & AWS.
• Knowledge of Backup Solutions & Disaster Recovery.
• Experience with Windows ATP Defender.
• Microsoft 365 Certified Enterprise Administrator or Equivalent.
• Experience with Microsoft Windows Server 2012/2016/2019 and Active Directory.
• Proficiency in Microsoft Office Suite and Microsoft 365.
• Experience with Microsoft Exchange and SQL Server.
• Experience with VMware vSphere 6.5 and above.
• Knowledge of backup technologies and security practices/policies.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Benefits & Perks

• 100% remote position.
• Paid time off including paid holidays and floating holidays.
• Bonus potential based on individual and company performance.
• Highly competitive and flexible medical, dental, and vision benefits plans.
• 401(k) with employer match.
• Tailored Life and Disability insurance plans.
• Full reimbursement for approved professional certification and career enriching opportunities.