Logistics Coordinator/Customer Service

Job Description

We are seeking a detail-oriented and proactive Logistics Coordinator / Customer Service Representative to join our growing team in Jacksonville. This hybrid role sits at the heart of our operations, acting as the primary point of contact for our clients while ensuring the seamless movement of freight across our network. You will be responsible for managing shipments from inception to delivery, providing top-tier communication to customers, and solving real-time transportation challenges.

Qualifications & Skills

• Experience: 1–3 years of experience in logistics, transportation, or high-volume freight customer service preferred.
• Local Knowledge: Familiarity with the Jacksonville logistics landscape (Port of Jacksonville, local rail ramps, and major highway corridors) is a plus.
• Tech-Savvy: Proficiency in Microsoft Office (Excel, Outlook) and experience with TMS platforms.
• Communication: Exceptional verbal and written communication skills with the ability to remain calm under pressure.
• Multitasking: Proven ability to manage multiple high-priority tasks in a fast-paced, deadline-driven environment.

Salary and Shift

Salary: $20 - $22 per hour

Shift: First

Work Hours: 8 AM - 5 PM

Education: High School

Responsibilities

• Shipment Management: Coordinate the daily movement of freight via various modes (TL, LTL, Intermodal) ensuring on-time pickup and delivery.
• Customer Excellence: Act as the dedicated point of contact for client accounts, providing proactive status updates and resolving inquiries with a professional "can-do" attitude.
• Carrier Communication: Negotiate rates and dispatch loads to carrier partners, verifying equipment availability and driver locations.
• Documentation & Compliance: Ensure all shipping documents (BOLs, PODs, Customs paperwork) are accurate, processed timely, and filed according to industry standards.
• Problem Solving: Identify potential transit delays or service failures and implement immediate solutions to minimize impact on the customer.
• Data Entry: Maintain real-time accuracy in the Transportation Management System (TMS) regarding load status, pricing, and notes.

Skills

• Telephone Etiquette
• Basic Computer Skills
• Client Service
• Customer Relations
• Logistics Support (1 year of experience is required)
• Scheduling
• Active Listening
• Follow-up
• Interpersonal Sensitivity
• CRM
• Typing Skills
• Basic Software Skills
• Supply Chain
• Excel (2 years of experience is required)
• Communication

Qualifications

Years of experience: 2 years

Experience level: Entry Level

About Randstad

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Assistance

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Compensation and Benefits

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Application Period

This posting is open for thirty (30) days.