Cyber Security Engineer (San Francisco)

Position Overview

About the Company: Atomus' mission is to provide world class cybersecurity for the world's most critical organizations. We build security compliance software delivered as managed services sold directly, with relevant professional services and support. Our commercial customers include hypersonic aircraft companies, satellite and space mission systems companies, AI and software companies, among many others in the aerospace and defense industry. At Atomus, we are hardworking, we move fast, and we put our customers first.

About the Role: As a Cybersecurity Engineer, you will work closely with customers to help them implement and fully leverage Atomus cybersecurity products, maintain compliance with NIST 800-171 and CMMC cybersecurity standards, and solve technical challenges. You will serve as the voice of the customer by sharing feedback with our product team and reporting issues to our software engineers, ensuring the best possible support and simplifying our customers' lives for compliance and security.

Key Responsibilities

• Manage and guide new customers through the onboarding process, ensuring proper setup, configuration, and alignment with their security programs and establishing baseline compliance requirements of NIST 800-171 and CMMC.
• Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for IT/security issues related to the Atomus platform.
• Collaborate with internal teams (sales, product, engineering) and partners/vendors to communicate customer feedback and advocate for customer needs in product development and third-party integrations.
• Assist customers in managing and maintaining NIST 800-171 and CMMC compliance requirements, ensuring IT documentation is updated and current.

Required Qualifications

• Experience in a customer-facing technical role such as IT Administrator, Solutions Engineer, Technical Customer Success, or TAM, preferably in cybersecurity or compliance.
• Strong experience with cybersecurity frameworks and technologies, including proficiency with NIST 800-171 and CMMC, firewalls, routers, and encryption tools.
• Intermediate networking knowledge of WAN and LAN connectivity, routers, firewalls, switches, and overall network security.
• Experience with Microsoft Intune, Active Directory, Windows, MacOS, ABM, and mobile platforms like Android and iOS.
• Advanced understanding of Microsoft products including Exchange, SharePoint, Windows Server, and Active Directory.
• Familiarity with command-line tools (e.g., PowerShell, Terminal) for troubleshooting and deployment.
• Strong troubleshooting skills particularly related to network security, software issues, and complex IT environments.
• Excellent verbal and written communication skills with the ability to explain complex topics to both technical and non-technical audiences.
• High emotional intelligence to intuit and match customer sentiment for effective communication.

Preferred Qualifications

• Prior experience with NIST 800-171, CMMC, or other compliance standards.
• Ability to manage multiple customer accounts and onboarding projects simultaneously.
• Familiarity with CRM platforms (e.g., HubSpot) and compliance documentation tools while managing SLAs including customer satisfaction, initial response, and issue resolution times.