Customer Service/Sales

Position Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools and provide information to customers in order to sell an entire project. They will learn how to greet, qualify, recommend, and close every customer in their department, as well as handle basics in adjacent departments. They also maintain the in-stock condition of assigned areas to ensure they are clean, shop-able, and safe. Each associate is responsible for providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards or unsafe conditions, or reporting them to the Manager on Duty. They work in cooperation with their Department Supervisor and other associates throughout various departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Key Responsibilities

• Provide fast and friendly service by actively seeking out customers and assessing their needs.
• Learn about products using available tools to effectively guide customers in purchasing full project solutions.
• Greet, qualify, recommend, and close each customer interaction in the department.
• Maintain assigned areas by ensuring they are well-stocked, clean, shop-able, and safe.
• Follow safety policies & standards, complete safety training, and promptly address or report hazards.
• Collaborate with the Department Supervisor and team members for efficient store operations.
• Support multiple store departments such as Building Materials, Décor, Electrical, Flooring, Garden, and others as needed.