Customer Service Associate

Position Overview

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers by greeting them, assisting with merchandise selection, completing transactions, and answering questions regarding the store and its offerings. Additional duties include unloading trucks, processing freight, recovering merchandise, and stocking shelves.

Key Responsibilities

• Provides customer engagement in a positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for an optimal shopping experience.
• Helps in unloading merchandise from delivery trucks, organizes products, and transports items from the stockroom to the sales floor.
• Independently stocks shelves and recovers merchandise within the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned to maintain an effective and profitable store operation.

Required Qualifications

• Education: Prefer completion of high school or equivalent with the ability to follow directives and interpret retail operational documents.
• Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
• Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height and perform tasks that involve frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting.
• Availability: Must be able to work a flexible schedule including days, evenings, weekends, and holidays.
• Skills & Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, and Problem Solving/Decision Making, along with Job Knowledge and Relationship Management.

Preferred Qualifications

• Experience: Less than 2 years in retail, hotel, restaurant, grocery or drug store environments is preferred.
• Education: High School or better.
• Behaviors: Dedicated, Enthusiastic, Team Player, and Loyal.
• Motivations: Driven by the ability to make an impact, growth opportunities, goal completion, and being a self-starter.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.