Entry Level Remote Rep

Invest with Matt10 months ago
Chicago, Illinois, United States
Remote
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

We are seeking a highly motivated and customer-focused Remote Client Services Representative to join our dynamic team. In this role, you will serve as the first point of contact for clients, providing exceptional service and support related to our financial products and services. This position requires excellent communication skills, attention to detail, and a genuine desire to help clients succeed.

Key Responsibilities

  • Respond to client inquiries via phone, email, and chat in a professional and timely manner
  • Assist clients with account setup, maintenance, and troubleshooting
  • Provide information and guidance on financial products and services, such as investment accounts, insurance, retirement planning, or loans
  • Maintain accurate records of client interactions and update CRM systems accordingly
  • Collaborate with internal teams (advisors, compliance, operations) to resolve client issues efficiently
  • Ensure all activities comply with industry regulations and company policies

Required Skills

Financial Product Knowledge
Customer Service
Account Setup
Attention to Detail
Communication
CRM Software
Troubleshooting