Operations Manager

We are a well established state of the art orthodontic dental office seeking a new team member to manage our growing practice. Work in a beautiful, clean, state of the art facilities with an amazing team of employees. We take pride in the high quality of care we provide each of our patients.

We have 4 locations:

• 1238 NE 163rd Street NMB, FL
• 939 Arthur Godfrey Road Miami Beach, FL
• 4441 Stirling Road Hollywood, FL
• 9620 Stirling Road, Cooper City, FL

Operations & Administrative Management

• Oversee daily office operations
• Open and close the facility as needed
• Ensure policies and procedures are followed
• Coordinate provider and staff schedules
• Manage treatment room utilization and efficiency
• Organize meetings and staff communications
• Maintain office organization and workflow
• Track KPIs

Human Resources & Staff Management

• Manage employee schedules and PTO requests
• Monitor attendance and timekeeping
• Coordinate shift coverage
• Assist with recruiting, interviewing, and onboarding
• Schedule training and continuing education
• Coordinate interns, shadows, and student observers
• Conduct performance check-ins and coaching
• Assist ownership with employee relations issues

Patient Experience & Customer Service

• Address and resolve patient complaints and concerns
• Ensure high levels of patient satisfaction
• Handle escalated customer service situations
• Monitor online reviews and patient feedback
• Ensure front desk professionalism and service standards

Provider Support

• Coordinate schedules for providers, medical assistants, and support staff
• Assist with provider onboarding and credential tracking
• Ensure providers have necessary supplies and support
• Help manage clinic flow and patient scheduling efficiency

Inventory & Vendor Management

• Monitor retail and clinical inventory levels
• Verify incoming inventory is received and documented
• Coordinate supply ordering
• Maintain inventory logs and organization
• Work with pharmaceutical and aesthetic representatives
• Schedule lunch-and-learn events and vendor visits

Compliance & Documentation

• Maintain personnel files
• Ensure required certifications and licenses remain current
• Support HIPAA compliance efforts
• Assist with OSHA and workplace safety requirements
• Maintain employee and operational documentation

Financial & Business Support

• Review daily production reports
• Monitor scheduling gaps and cancellation rates
• Assist with payroll preparation
• Track office expenses
• Support sales goals and retail performance initiatives
• Help implement operational improvements

Ideal Qualifications

• 3–5+ operations experience
• Medical office, medspa, dental office or healthcare management experience
• Strong leadership and conflict-resolution skills
• Experience with scheduling software and EMRs
• HR and personnel management experience
• Excellent communication and organizational abilities
• Customer service focused
• Ability to multitask in a fast-paced environment
• Speaks Spanish and English

Job Type:

Part-time

Pay:

From $65,000.00 per year

Education:

Preferred: High school or equivalent

Experience:

Required: Dental office: 1 year

Language:

Required: Spanish

Work Location:

In person