Healthcare Client Success Analyst

About the position

We are seeking a proactive and client-focused Healthcare Client Success Analyst to join our team. This role is ideal for someone early in their career who wants to grow into a consultative, client-facing position in healthcare management. As a Client Success Analyst, you will: Manage and strengthen client relationships. Support account growth through consultative engagement. Help clients identify opportunities for improved business performance. Over time, develop skills to conduct process analysis, outsourcing/automation assessments, and ROI reporting—building toward a strategic advisory role. This is an opportunity for someone with a strong educational background in healthcare administration and some hands-on experience in a healthcare organization to build a career in client success, account management, and healthcare transformation.

Responsibilities

• Act as the primary point of contact for assigned healthcare provider clients.
• Conduct regular check-ins to understand client goals, challenges, and opportunities.
• Build consultative partnerships by caring about the client’s business and continuously identifying ways Neolytix can add measurable impact.
• Identify opportunities to expand services, aligning Neolytix solutions to client needs.
• Support cross-selling and upselling by highlighting how Neolytix services improve efficiency, revenue, or compliance.
• Partner with internal teams to present tailored solutions that demonstrate tangible ROI.
• Analyze revenue cycle data and performance trends to spot revenue leakage or workflow inefficiencies.
• Assist in preparing client-facing reports and presentations showcasing key metrics, outcomes, and improvement opportunities.
• Translate technical or financial insights into clear, actionable recommendations for clients.
• Work closely with Delivery teams to ensure service quality and alignment with client expectations.
• Identify process improvement opportunities within client workflows and collaborate internally to implement solutions.
• Manage multiple client accounts simultaneously while maintaining attention to detail and responsiveness.

Requirements

• Bachelor’s degree: in Healthcare Administration, Business, or related field (required).
• Experience: 1–2 years of experience in a healthcare organization, medical billing company, or revenue cycle setting (preferred, but internships or strong academic exposure also considered).
• Communication Skills: Strong communication skills—able to simplify complex healthcare or financial concepts for clients.
• Analytical Mindset: with the ability to interpret performance data.
• Organization: Highly organized, proactive, and eager to learn and grow into a consultative role.

Nice-to-haves

• Familiarity with medical billing software (Epic, eClinicalWorks, AdvancedMD, Athena) or CRM tools is a plus.

Benefits

• Reimbursement for METRA or CTA Commuter Passes