Medical Equipment Customer Service Representative

Position Overview

Customer Service Representative – Home Healthcare Intake & Insurance Verification at Rotech Healthcare Inc. is a detail-oriented and compassionate role at a national leader in home healthcare. In this position, you are the first point of contact for patients and referral sources, ensuring accurate intake, insurance verification, and smooth coordination of durable medical equipment and respiratory services – ultimately making a meaningful impact in patient care. Join our mission-driven team and enjoy competitive compensation, benefits, and employee recognition programs that value your contributions.

Key Responsibilities

• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Provide technical assistance for walk-in and retail equipment requests.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Assist with office operations including supply monitoring, deposits, and batch reporting.

Required Qualifications

• High school diploma or GED equivalent.
• Experience in home healthcare, medical billing, or patient intake.
• Familiarity with insurance verification and reimbursement practices.
• Strong communication and multitasking skills with the ability to work independently and collaboratively.
• Successful completion of a background investigation; drug screening and a valid driver’s license (when applicable) are required.

Preferred Qualifications

• Experience with medical equipment and healthcare administration.
• Familiarity with medical billing, reimbursement practices, and insurance verification.
• Proficiency in Microsoft Office and experience using office equipment.

Benefits & Perks

• Generous Paid Time Off and paid holidays.
• Overtime pay for non-exempt hourly positions based on business needs.
• Commission opportunities for eligible positions.
• Fixed and variable rate car reimbursement for designated roles.
• Employee discount and recognition programs.
• Bonus and incentive opportunities.
• Mileage and telephone reimbursement (when applicable).
• 401k, HSA, and FSA/Dependent Care FSA plans.
• Comprehensive Medical, Prescription, Dental, and Vision coverage.
• Life Insurance, Disability, Accidental Death, Identity Protection, and legal services.
• Access to mental health programs and support for managing diabetes and high blood pressure.