On-Site Inbound/Outbound Customer Service Representative

Position Overview

AutoPoint, a division of Solera, is hiring Inbound and Outbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.

Salary: $14.00 - $15.50 per hour
Location: Jacksonville, FL 32256
Schedule: Night Shift
Education: High school or equivalent

Key Responsibilities

• Schedule service appointments for customers on behalf of car dealerships
• Effectively communicate promotional incentives to the customers
• Remind customers of missed appointments
• Field customer questions regarding vehicle appointments
• Record customer feedback professionally and accurately
• No selling involved!

Required Qualifications

• Must have the ability to speak clearly and use professional telephone etiquette
• Type accurately and efficiently
• Use active listening skills
• Acknowledge and respond quickly during customer conversations
• Solicit valuable customer feedback
• Appropriately manage difficult customer situations
• Multi-task between scheduling programs, call surveys, and customer conversations
• Ability to work extended/flexible hours, including weekends, holidays, and evenings
• High School diploma or equivalent
• Pass a background screen
• Pass a drug screen
• Ability to sit and work for multiple hours at a desk using a computer

Preferred Qualifications

• Former telemarketing, call center, or customer service experience
• One year customer service experience
• Experience with CRM software

Benefits & Perks

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Professional development assistance
• Vision insurance