Junior Tech Support Specialist

Position Overview

An industry leader in mobile and online banking technology is seeking aTechnical Support Specialistwith a great attitude. In this entry-level role, you will work directly with our clients on short-term upgrade projects for mobile and online banking solutions. You will work under a team manager in coordination with other departments and be responsible for technical tasks as well as project tracking and QA testing.Working schedule:Monday – Friday;Working hours:9am – 5pmUS EST (New York time zone).

Key Responsibilities

• Understanding our banking software and apps in-depth
• Tracking project statuses, meeting deadlines, and launching new products
• Training banks and credit unions on mobile and online technology while communicating technical concepts appropriately
• Configuring mobile banking apps and performing technical configurations
• Coordinating integrations with third-party financial services
• Collaborating with software technicians, technical support, and developers as needed
• Examining technical logs to troubleshoot and resolve implementation issues
• Performing basic QA tests after implementing changes
• Leveraging work or volunteer experience in technical processes and explaining these processes to non-technical audiences

Required Qualifications

• Excellent written and spoken English
• Ability to establish strong working relationships with customers
• Solid troubleshooting skills
• Ability to quickly learn technical skills
• In-depth understanding of our mobile and online banking products
• Experience coordinating with developers to diagnose issues
• Ability to document evolving feature requests
• Capacity to manage a dynamic workload with multiple concurrent tasks
• Experience in managing, monitoring, and improving tech support processes

Preferred Qualifications

• Experience in technical support
• Familiarity with various mobile phone platforms, especially iOS and Android
• Project management experience
• Experience working directly with US-based customers
• Knowledge of the US banking system

Benefits & Perks

• Fully remote work
• Long-term employment
• Paid vacationand days off on national holidays
• Internet compensation (50$ per month)
• Community of practice with regular knowledge sharing among colleagues
• Friendly and easy-going international team environment
• And other benefits detailed in the Staff Handbook