<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Details</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Provide technical end-user support via telephone, email, or web chat.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">Provide restorative or maintenance actions to resolve end-user problems.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">Respond to end-user problems based on standard procedures.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.</p>
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<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Job Requirements</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Bachelor's degree or vocational:</strong> in IT-related courses is a plus.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Minimum:</strong> of completed two (2) years in college or has finished a Diploma/Certificate course.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Excellent:</strong> in oral and written English communication.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Excellent:</strong> customer service skills.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Must:</strong> consistently meet or exceed required performance criteria.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Able and willing:</strong> to take several calls a day when necessary.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Familiarity and good working knowledge:</strong> in PC hardware and software troubleshooting.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Prior:</strong> Software Application support (e.g. Outlook, etc.) experience is a plus.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Prior:</strong> BPO experience in Technical Support is a plus.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Familiarity:</strong> with ticketing system, a strong advantage.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Shift flexibility:</strong> and schedule adherence are required for the position.</li>
 </ul>
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Helpdesk Technician II

Job Description

Details

Job Requirements

Required Skills