Call Center Sales Representative – Hybrid - Full-time

Position Overview

This hybrid-remote position reports to our 2270 Lakeside Blvd, Richardson, TX 75082 location. If selected, you must be able to report to this location 3–4 days weekly and work remotely 1–2 days weekly. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you'll redefine customer service by creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Location: Richardson, Texas
Schedule: 40 hours per week, Regular
Salary: $19.81 hourly + commissions (potential $62,280+ per year)

Key Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible schedule which may include nights, weekends, and overtime.
• Participate in paid training to set you up for success.

Required Qualifications

• Commissioned sales experience highly preferred
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Benefits & Perks

• Medical/Dental/Vision coverage
• 401(k) plan
• Employee discounts up to 50% off on eligible AT&T mobility plans, accessories, AT&T internet (and fiber where available), and AT&T home phone
• Tuition reimbursement program
• Paid Time Off and holidays – 1 week of PTO after 6 months and 2 weeks after the first year, plus at least 8 company-designated holidays and additional PTO based on bargaining group
• Paid Parental Leave
• Additional sick leave beyond state and local law requirements (unprotected)
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity and group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs