Senior IT Technician

Position Overview

The Senior IT Technician supports the region in installing and maintaining PCs, hardware, and software in the Regional Office and various centers under the guidance of the IT Manager/Director. This full-time, hybrid role (3 days in office/field) features a Monday to Friday 8-hour shift and generally pleasant working conditions with less than 50% of daily assignments involving prolonged physical effort.

Key Responsibilities

• Install, support, and maintain PC hardware including desktops, laptops, iPads, monitors, printers, and audio/visual equipment.
• Install, support, and maintain software in a Windows environment including Windows 10/11, MS Office, and web-based applications.
• Administer and maintain information systems and SaaS applications where applicable.
• Maintain proper documentation to track service call status and assist the helpdesk in providing prompt responses.
• Carry out special tasks as directed by management.
• Assist the IT Manager in planning IT budget needs.
• Monitor the ticketing system, respond to queues, and record detailed solutions in line with established SLAs.
• Keep systems up-to-date by performing operating system upgrades.
• Provide technical support via phone, remote access, or site visits as needed.
• Set up equipment for new hires.
• Install, test, and monitor servers, routers, firewalls, and VoIP systems.
• Provide guidance to junior team members and supervise the IT Technician per region.
• Provide training to new employees in the use of computer, network, and voice systems.
• Ensure security and operational standards are followed in accordance with company policies and industry best practices.
• Perform other duties as assigned.

Required Qualifications

• AA Degree in Information Technology or a related field.
• Minimum 2-4 years of experience as a help desk technician or in IT support.

Preferred Qualifications

• BA Degree in Information Technology or a related field.
• COMPTIA Network+ or similar certification.

Benefits & Perks

• Compensation: $23.55/hr - $35.32/hr
• Medical, Dental, and Vision Benefits
• Long-Term Disability (LTD) employer paid coverage
• 401(k) Retirement plan and Employee Assistance Program (EAP)
• Personal Health Advocate
• Paid vacation, sick time, and holidays
• Commuter pre-tax benefit
• Discounted childcare
• Access to the Calm app
• Tickets at Work employee discounts