Revenue Operations Manager - Customer Success(Hybrid- Austin, TX)

Position Overview

We are seeking a Revenue Operations Manager - Customer Success to drive operational excellence across our Customer Success organization. This role is ideal for a data‐driven thinker with a passion for systems, strategy, and customer experience. You will play a central role in scaling how we deliver value to our customers in a fast‐paced, high-growth environment while working remotely with a collaborative, mission‐driven team.

Key Responsibilities

• Own the design, implementation, and continuous improvement of Customer Success (CS) operations, systems, and reporting.
• Manage and optimize Salesforce for the CS team, ensuring workflows, data integrity, and reporting align with business needs.
• Partner with Customer Success, Sales, and Product teams to streamline the customer lifecycle from onboarding to renewal.
• Evaluate and implement customer success software and tooling (e.g., Gainsight, ChurnZero, Vitaly) to enhance team efficiency and customer engagement.
• Develop and maintain dashboards and analytics to measure team performance, customer health, and retention trends.
• Build scalable processes to support a growing CS team across multiple business units.
• Support forecasting, capacity planning, and segmentation strategies for Customer Success.
• Lead cross-functional initiatives that improve customer experience, retention, and expansion.

Required Qualifications

• 3+ years of experience in Customer Success Operations, preferably at a SaaS company.
• Strong Salesforce and related tech stack administration and reporting skills; ability to design and manage custom workflows and objects.
• Proven ability to drive process improvements and scale operations in a fast-paced environment.
• Excellent project management and communication skills.
• Strong analytical mindset, with the ability to work with data to identify insights and drive decisions.

Preferred Qualifications

• Experience with customer success platforms such as Planhat, ChurnZero, or Vitaly.
• Background working in private equity-backed or multi-product SaaS environments.

Benefits & Perks

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life insurance
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Salary Range (US Remote): $100,000.00 to $120,000.00 USD per year