API Support Engineer

Crunchbase3 months ago
Anywhere
Remote
Full-time
Junior Level (1-3 years)

Job Description

Job Description

A technology company in Atlanta is seeking a Technical Support Specialist to assist API customers and provide high-quality technical support. The ideal candidate will possess a Bachelor's degree and 3 years of experience in technical support roles, particularly in SaaS environments. Responsibilities include diagnosing customer issues, handling inquiries efficiently, and maintaining documentation. This role offers competitive compensation, equity options, and a supportive remote-first work culture. #J-18808-Ljbffr

Salary

Salary: USD 60000 - 80000 per year

Experience

Experience: 3 years required

Required Skills

Customer Service
Documentation
Issue Diagnosis
SaaS
Technical Support
API Support