Field Service Technician (Entry Level)

Position Overview

IQVIA has partnered with one of the largest medical device manufacturers in the US to offer an exciting opportunity for a Field Service Agent. In this role, you will collaborate with healthcare professionals and support Field Service Technicians in troubleshooting, repairing, and updating medical devices in hospital settings. This is a 100% on-demand, project-based position that requires travel regionally, nationally, and locally. Additionally, there is a clear path to advance into a Field Service Technician role.

Key Responsibilities

• Assist field service staff with organizing, testing, and updating medical devices, including installing/configuring hardware, software, and network products.
• Manually move and carry medical equipment and un-box devices from shipping or storage containers.
• Set up and organize equipment and workstations.
• Conduct routine checks and record data from product tests after installation and configuration.
• Provide ongoing communication and customer support to on-site hospital staff.
• Provide on-the-job training for new hires and complete other duties as assigned by management.
• Commit to an assignment-based schedule of 40 hours per week with required travel to support customer needs.

Required Qualifications

• Minimum of 1-2 years of technical experience in a hospital or healthcare setting; Field Technician experience is a plus.
• Active and unrestricted driver's license is required.
• Comfortable using basic software programs and the Microsoft operating system.
• Ability to assemble and disassemble equipment and devices.
• Must be able to sit and stand for long periods and lift up to 50 pounds.
• Willingness to comply with hospital vendor credentialing requirements including proof of vaccination status.

Preferred Qualifications

• Experience with hardware tasks such as replacing bezels, keypads, buttons, and batteries.
• Familiarity with software-related tasks like calibrations, networking, and performing software updates.
• Prior experience in setting up equipment and workstations as well as conducting routine product tests.

Benefits & Perks

• Compensation: The potential base pay range for this role is $20 - $22 per hour. Actual compensation may vary based on qualifications and experience, and additional incentive plans and bonuses could be offered.
• Access to a comprehensive range of health and welfare benefits.
• Opportunity for career advancement within a leading organization in medical devices.
• Join an equal opportunity employer committed to diversity and inclusion.