Director, International Casino Marketing

Position Overview

Location: Las Vegas, Nevada. At MGM Resorts International, THE SHOW comes alive. As a Director of International Marketing, you’ll play a key role in strengthening customer relationships and driving business growth for our international casino guests. You’ll combine business acumen with cultural understanding to deliver tailored, unforgettable experiences in an exciting and diverse environment.

Key Responsibilities

• Build and maintain relationships with international casino guests, providing incentives such as rooms, dining, event tickets, promo chips, free play, airfare, or discounts.
• Manage customer reservations and trip details using VIPR/AUTOCAB, OPERA, and Patron Management systems.
• Partner with Casino Marketing, Marketing Executives, and property leaders to deliver seamless experiences for in-house guests.
• Make critical business decisions regarding customer credit lines, allowances, and comps, balancing profitability with exceptional service.
• Attend and host special event functions to enhance relationships and promote brand loyalty.
• Maintain confidentiality of guest information and ensure compliance with local laws, Title 31, and company policies.
• Resolve customer concerns in a professional, customer-focused manner.
• Travel domestically and internationally as needed to support customer relationships and business development.

Required Qualifications

• Fluency in English and Korean.
• 3+ years of relevant experience.
• Bachelor’s degree.
• Proven ability to deliver exceptional customer service while balancing profitability.
• Strong interpersonal and communication skills with the ability to interact effectively across cultures.
• Flexibility to work varying schedules, including weekends and holidays.
• Ability to maintain professionalism and composure in a fast-paced environment.

Preferred Qualifications

• Experience in a luxury resort or similar hospitality setting.

Benefits & Perks

• Wellness Programs: Prioritize your wellness with programs crafted to nurture your mental and physical health.
• Discounts: Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond.
• Free Meals: Savor delicious meals for free in our employee dining room.
• Parking: Park with ease—whether you're on or off shift, it’s free.
• Comprehensive Support: Benefit from healthcare, financial support, and generous time-off options.
• Career Development: Elevate your career with development programs, networking events, and community volunteer opportunities.