Customer Service Representative – UniWigs

Position Overview

UniWigs is a leading beauty brand specializing in high-quality wigs and hairpieces that help people feel confident every day. We’re looking for a friendly, detail-oriented Customer Service Representative to join our Irvine office. In this role, you’ll assist customers with questions, orders, and returns, providing support that’s helpful, professional, and caring. We’re looking for a Customer Service Representative to be the first point of contact for our customers, helping them with product questions, orders, returns, and general support.

Location: In person, Irvine, CA
Salary: $25.00 - $28.00 per hour
Schedule: 40 hours per week

Job Type:

Key Responsibilities

• Communicate with customers via email, live chat, and phone (and possibly in person on-site in the future).
• Provide product information and support with empathy and professionalism.
• Handle order inquiries, returns, and exchanges efficiently.
• Collaborate with internal teams to ensure smooth problem resolution.
• Record customer feedback and help improve service quality.

Required Qualifications

• Strong written and verbal communication skills in English.
• Previous customer service or e-commerce experience preferred.
• Friendly, patient, and detail-oriented personality.
• Ability to multitask and work well in a team environment.
• Basic computer and typing skills; experience using CRM tools or phone systems is a plus.

Benefits & Perks

• Health insurance
• On-the-job training
• Professional development assistance
• Supportive and collaborative work culture
• Growth opportunities within a global beauty brand
• Employee discounts on all UniWigs products
• Comfortable office environment in Irvine, CA
• A meaningful role where you’ll help others and be part of a community that inspires confidence and connection