Intake & Front Desk Coordinator; Healthcare Admin

Position: Intake & Front Desk Coordinator (Healthcare Admin)

Department: Financial Assistance

Job Title: Receptionist / Intake Coordinator

Supervisor: Director Of Financial Assistance

Classification: Full-Time, Non-Exempt

Summary:

The Receptionist / Intake Coordinator is the first point of contact for clients, visitors, and callers. This role manages front desk operations, supports intake, and provides administrative support to ensure efficient daily office operations. The position requires strong organizational skills, attention to detail, and the ability to manage a high-volume, fast-paced environment while maintaining professionalism and confidentiality.

Responsibilities

• Greet, check in, and direct clients and visitors in a professional and welcoming manner
• Answer, screen, and route incoming calls; manage voicemail and shared inboxes
• Conduct basic intake screenings and provide program information and referrals
• Enter and maintain accurate client data in Electronic Health Records (EHR)
• Assist staff with documentation (scanning, uploading financial assistance application)
• Perform general administrative duties (filing, copying, faxing, mailing, data entry)
• Maintain front desk organization and waiting area
• Monitor office supplies and support daily office operations

Qualifications

• High school diploma: required; associate or bachelor’s degree preferred, or equivalent experience
• 2+ years of receptionist, administrative, or customer service experience preferred
• Experience in social services, healthcare, or behavioral health a plus

Skills

• Strong communication and customer service skills
• Excellent organizational and multitasking abilities
• Attention to detail and ability to handle confidential information
• Ability to work efficiently under pressure
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with EHR systems and basic data entry
• Familiarity with Adobe Acrobat preferred

Work Environment

On-site office role with frequent computer and phone use Monday–Thursday 8:00 AM–5:00 PM; Friday 8:00 AM–4:00 PM

Benefits & Perks:

At Goodman JFS, we’re proud to offer a comprehensive and competitive benefits package, including:

• Generous Paid Time Off (PTO)
• Paid Jewish and Federal Holidays
• Medical, Dental, and Vision Insurance
• Gap Insurance, Life Insurance, Short-Term and Long-Term Disability
• 403(b) Retirement Plan
• Special Gym Membership Discounts
• And much more!

We’re committed to supporting the health, well-being, and work-life balance of our team.

Equal Opportunity Employer Statement

The company is an Equal Opportunity Employer. In accordance with State and Federal law, GJFS will not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, pregnancy, marital status, political affiliation, sexual orientation, gender identity or expression or other protected status in hiring, promoting, demoting, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other compensation.

Opportunity is provided to all employees based on qualifications and job requirements.

Persons with mental or physical disabilities are eligible if they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

GJFS and its employees support through policy, procedure, and action the right of disabled persons, prospective staff, and persons served to equal access to services and employment. GJFS considers all applicants with disabilities for employment using the same criteria as they are used for the employment of persons without disabilities.

Drug-Free Workplace Statement

We are a Drug-Free Workplace. This position is contingent upon the completion and passing of a Level 2 Criminal Background check, driver’s license screening, and drug screening. Employment is probationary for a period of 60 days from the date of hire. Management retains the discretion to add or change the duties of the position at any time.