DESKSIDE Support Technician

Need Desk Side Support Technician in Tampa, FL

We have received a new requirement of FTE with backfill in Tampa Florida for our client. Below is the scope the exact site address will be shared.

Scope Of Work:

• Model selection of the Asset
• Procurement and storage of devices at Customer facility
• Staging of devices for Customer in their office location
• Inventory management and tracking at Customer site
• Device imaging and Autopilot profile application
• Device tagging, labelling, and packaging
• Dispatch of devices based on ticket/request
• Onsite support coordination for device delivery
• Ticket-based provisioning and dispatch workflow setup
• SLA tracking and reporting for dispatch and provisioning
• Device replacement and RMA handling
• End-user communication and coordination for delivery
• Feedback collection post-delivery
• Business requirement gathering for dispatch model
• Approval of dispatch model and provisioning strategy

Engagement terms:

• Work Location: Tampa, FL
• Hourly rate: $16/hr. on 1099 and overtime time or additional hours: $32 per hour
• Candidates should require having a Professional and general liability insurance that is typical of an independent contractor for 1099. It is quite cheap and easy to get this insurance.
• Interview Process –2 steps, video interview followed by a in-person interview.
• Must pass standard background investigation & drug screening.

Are you an Desk Side Support Technician that loves the fast paced, ever-changing environment?

Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!

If you are interested in becoming part of our winning team, please APPLY NOW!

Thanks & Regards,

M V Srikanth

Patriot Global Services