IT Project Coordinator

Position Overview

The IT Program Coordinator supports the daily operational needs of the Information Technology department. Reporting directly to the Information Security and Compliance Manager, the Coordinator works closely with the organization’s Managed Services Provider to ensure internal staff is supported, issues are resolved, technology assets are tracked, and ongoing IT initiatives are supported.

Key Responsibilities

• Technical Support & User Assistance: Serve as a primary point of contact for user support tickets ensuring timely, friendly, and effective resolution; collaborate with NTIVA to triage, escalate, and manage ticket flow to ensure SLA adherence and departmental visibility, including reporting back any inconsistencies; troubleshoot hardware, software, and network-related issues for staff across all departments.
• Systems & Equipment Maintenance: Maintain, configure, and update company laptops, desktops, and peripheral devices; support the lifecycle management of IT assets including imaging, deployment, repairs, upgrades, and retirement; service and troubleshoot network-connected devices such as printers, scanners, and conference room technology; maintain the IT equipment storage room with organized, accurate inventory and secure management of surplus and active equipment; support vendor scheduling for equipment servicing, conference room maintenance, and warranty repairs.
• Onboarding & Offboarding: Prepare and provision workstations, user accounts, access permissions, desk setups, and equipment for new hires; support offboarding procedures including account disabling, equipment recovery, and device sanitization; ensure compliance with internal policies for access control, device management, and documentation.
• AV & Meeting Support: Assist with the setup, testing, and breakdown of AV systems for onsite and offsite meetings including ZoomGov, presenter tools, microphones, display systems, and conference room equipment; coordinate with event leads and internal teams to ensure smooth technology experiences during high-visibility meetings and conferences.
• Documentation & Process Support: Assist in gathering technical information or documentation needed for cybersecurity or compliance initiatives; maintain accurate inventory lists, user assignment logs, and device lifecycle documents; assist with policy adherence checks, security reminders, and departmental communications; support compliance-related activities including evidence collection, access audits, and device configuration reviews.

Required Qualifications

• 1–3 years of experience in IT support, help desk, technical coordination, or a related role.
• Strong understanding of Windows and macOS environments.
• Familiarity with Microsoft 365, Entra ID, Defender, and modern device management tools.
• Basic knowledge of networking concepts, printers, and device connectivity.
• Experience with ticketing systems (preferred: Zendesk, Freshservice, or similar).
• Ability to troubleshoot hardware and software issues effectively.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience supporting AV technologies, Zoom/ZoomGov, or conference room equipment.
• Basic understanding of cybersecurity best practices, access management, and compliance workflows.
• Experience coordinating with MSPs or external vendors.
• Interest in cybersecurity, information governance, or IT program management.