Assistant Shop Manager - Rockridge Retail Center - Oakland, CA

Position Overview

See's Candies, a leader in the confectionary industry since 1921 with over 250 retail shops across the USA, is committed to “Quality without Compromise.” As a Retail Shop Manager, you will be key to our success by leading a dedicated team to drive sales, deliver superior customer service, and ensure smooth shop operations in line with our high standards and company values.

Compensation: $23.87 per hour

Key Responsibilities

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Perform other duties as assigned.

Required Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training, and coaching employees.
• Excellent customer service, communication, and organizational skills, along with strong cash handling and merchandising ability.
• Ability to follow, implement, and enforce company policies and procedures.
• Demonstrated work performance and the ability to grow the business through sales opportunities.
• Quick learner of new technologies and effective change management.
• Physical ability to perform essential functions, including packing candy, stocking shelves, handling cash registers, standing/walking during shifts, and lifting up to 25 pounds.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

Additional Information

Join the See's Candies family and be part of a tradition of sweetness that has delighted generations!

See's is an Equal Opportunity Employer and will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).