Tier 1 IT Helpdesk Agent

Tier 1 IT Technician - Home Health Corporate Office

Full Time | West Palm Beach, FL

Trilogy Home Healthcare, a Humana company, is hiring an organized and dependable Tier 1 IT Technician to join our award-winning team. We've been named Best of Florida for Home Care services, and we pride ourselves on being a fun, supportive, and team-driven organization where your voice matters!

What You'll Do:

• Provide day-to-day onsite and remote technical support
• Respond to help desk calls and document/classify incidents
• Troubleshoot and resolve hardware issues
• Install, configure, and remove software on computers
• Manage system access to team members (Access Management)
• Diagnose and repair computers, tablets, and information systems
• Communicate effectively with staff across departments
• Ensure compliance with company policies and regulatory standards

Why Trilogy?

• Collaborative and upbeat work culture
• Supportive leadership that values your input
• Opportunity for professional growth
• Meaningful work that keeps our organization running efficiently

Full Time Employee Benefits:

• Medical ($0 deductible $0 copay), Dental, Vision, and Life Insurance
• 401k with company match
• Paid Time Off and Holiday Pay
• Competitive Mileage Reimbursement
• Employee Referral Bonus Program

What You'll Bring:

• High school diploma or equivalent; CompTIA A+ certification or equivalent preferred
• 1 yr of experience preferred. New grads in IT welcome and encouraged to apply!
• Intermediate computer and technology knowledge
• Strong communication and customer service skills
• Ability to maintain strict confidentiality
• Comfortable working in high-pressure situations
• Strong organizational and multitasking skills

Ready to begin a career with Trilogy Home Health?

To learn more please visit our website at www.trilogyhomehealthcare.com and follow us on Facebook and Instagram!

For more Information regarding the HB531 Florida Agency for Health Care Administration, please visit: https://info.flclearinghouse.com/