Customer Service Representative- Part Time FLEX Scheduling

Job Type

Part-time

Description

Job Title: Customer Service Representative

Department: Operations

Reports To: General Manager

Position Type: Part Time

Flex Schedule: FLEX Schedule

Wages: $21.00-$22.50/Hourly

Join Our Team:

Flexible Part-Time Positions Available! Are you looking for a role that fits your lifestyle? At Allen Distribution, we understand that flexibility is key, whether you're balancing school, family, or other commitments. We're excited to offer part-time positions with schedules designed to fit your needs!

Benefits of the Position:

• You Choose When to Work: You determine when you want to work based on the available shifts.
• Flexible Hours: We offer a variety of shifts to fit your schedule, whether you're looking for daytime, evening, or weekend work.
• Work-Life Balance: Enjoy the ability to work around your life, not the other way around.
• Supportive Team Environment: Join a team that values collaboration and growth.
• Career Development: Gain valuable skills and experience, with opportunities to grow within our organization.

How It Works:

• Simply Download the App on your smartphone or tablet and use your mobile number to login.
• Receive notifications on your App and via text when a manager updates or posts new shifts.
• Providing your availability in the App will help your Supervisor to post shifts that fit your schedule.
• You can pick new skills to learn from the profile screen, and your Supervisor will be notified of your interest.
• Go for the GOLD and track your Reliability, Experience, and Consistency on your profile screen in the App.

Who We're Looking For:

• Reliable Self-Starters: We value employees who can work independently and show initiative.
• Distribution Skills: Experienced and successful work history will fit well with this position.
• Flexible and Adaptable: Embrace change and bring a positive attitude to every shift.
• Passionate Team Players: We thrive when our team members support each other.

Benefits:

Health, Dental & Vision Benefits are only available after completing 1,500 hours in a calendar year.

Ready to Join Us?

If you're excited to work in a flexible, supportive environment where you can make a difference, apply today.

Purpose of Position

Accurately process incoming and outgoing orders within designated systems.

Provide customer service to daily activities related to warehousing operations.

Values and Business Practices

• Customer First - We deliver on what we promise to our customers with a positive attitude.
• We treat everybody with respect and dignity.
• We operate with high business ethics.
• We are a good corporate citizen.
• We value our professional relationships.
• We strive to have a Continuous Improvement Culture.
• We are committed to the safety of our employees and our equipment/facilities.
• Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long-term success.

Company Expectations

• Flexibility: Works the hours needed to support the business goals (including overtime, weekends, and holidays).
• Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
• Reliability: Always present and punctual; arrives prepared for work.
• Completes work in a timely, accurate, and consistent manner.
• Plan and schedule your time off in advance with your supervisor or manager.
• Avoid unscheduled days off which will result in attendance points.
• Attitude: Maintains a Whatever it Takes attitude.
• Lives by company stated values and inspires others.
• Willingness to learn: Approaches new tasks with an interest in learning.
• Has the ability to learn techniques as job task requirements change.
• Initiative: Seeks out additional work when job tasks are completed.
• Goes above and beyond required tasks.
• Participate in pre-shift meetings and department meetings.
• Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc.
• Promote teamwork and assist in all areas and processes in the operation as needed/required.

Quality of Work

• Maintains high standards despite pressing deadlines.
• Produces accurate, thorough, and professional work.
• Understands the importance of Only Handle It Once - OHIO, by completing work correctly the first time.
• Follows directions.
• Follows all written and verbal instructions provided by management, project leader, etc.

Communication

Shares all information in a professional and factual manner ensuring the best decisions are made for the company.

Report all issues to your manager/supervisor.

Appearance

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Safety

Follows all rules, guidelines, and practices.

Informs supervisor/manager immediately if unsafe conduct or conditions arise.

Position Competency

• Ability to coordinate, problem solve and communicate workflow with customers, fellow employees, and outside carriers.
• Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.
• Proficient and accurate data entry skills.
• Must be able to sit for extended periods.
• Must be able to twist, squat and reach above shoulder level.

Position Expectations

• Productivity: Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
• Enter and complete all inbound and outbound orders and extra billing by end of work shift.
• Review open receipts and orders daily and communicate any issues to your manager.
• Assign trailers to designated dock doors to ensure efficient warehouse flow.
• Follow our Standard Operating Procedures (SOP) and specific customer work instructions.

Safety

• Follow established Dock Safety Policy.
• Follow safety and security policies and SOPs.
• Follow established Visitor Policy.
• Follow Inbound Trailer Security and Outbound Trailer Security SOP.

Quality

• Ensure that all system entries are accurately entered.
• Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
• All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers.
• Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.
• Ensure lift operators have completed all inbound and outbound paperwork correctly.
• Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.).

Initiative

• Knowledge of multiple accounts and/or job functions within a given operation.
• Customer Service: Interface directly with the customer and maintain a professional and courteous relationship with all customers.
• Ensure customer requests are responded to within an hour.
• Provide customer with an estimated time of completion including a factual response.
• Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors).

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.

Salary Description

$21.00-$22.50/Hourly.

Salary: USD 21 per hour